Cancellation Policy

• 48+ hours before pickup: full refund of the booking deposit.
• Inside 48 hours: the booking deposit is retained.
• No-show: the booking deposit is retained and the reservation is released after 60 minutes.

You can change dates or times free of charge as long as the change is made at least 24 hours before pickup and the equipment is available in the new window. Inside that window, changes are treated as a cancellation and a new booking.

If equipment becomes unavailable due to damage, a failed inspection, or a mechanical issue, we will offer a comparable unit if one exists or refund your booking deposit in full. We are not responsible for downstream costs such as crew time or lost work.

• Grace period: 30 minutes, no charge.
• 31–60 minutes late: $35.
• Over 1 hour: the next applicable rental period plus $50.
• More than 4 hours late without approval: billed as a full additional day.

If you are running behind, call us before your return time. An approved extension is almost always cheaper than a late fee.

Approved refunds are issued to the original payment method. Depending on your bank, funds typically appear within 5–10 business days.